regal33 Privacy Policy
regal33 takes the protection of every user's personal information seriously. This Privacy Policy explains in detail how we collect, store, use and protect your data when you use the regal33 platform.
regal33's Commitment to Your Privacy
Six core principles that form the basis of how regal33 manages users' personal information.
Encrypted Data Protection
All your personal information and financial transactions are protected with strong SSL encryption. regal33 ensures that no unauthorised third party can access your data.
Guaranteed Information Confidentiality
regal33 will not sell, rent or disclose your personal information to outside parties without your consent, except where required by law.
User Access Rights
You have the right to request access to, correction of, or deletion of your personal information at any time. Contact the regal33 support team and we will assist you within a reasonable timeframe.
International Licensing Compliance
regal33 operates under international licensing that requires strict privacy and data security standards. We fully comply with the regulations set by our regulatory body.
Transparent Cookie Management
regal33 uses cookies to improve the user experience and monitor website performance. You can manage cookie settings in your browser according to your own preferences.
Privacy Support 24/7
The regal33 support team is ready to help you address any privacy concerns, 24 hours a day, 7 days a week, in Malay and English via live chat or email.
Privacy Policy Contents
1 Introduction and Scope
regal33 ("we", "our platform" or "regal33") is an online casino platform operating under international licensing, providing slots, live casino and sports betting services to eligible users in Malaysia. This Privacy Policy ("Policy") describes our privacy practices regarding the personal information we collect, store, use and protect when you ("User", "you") access or use the regal33 website.
This Policy applies to all registered users, website visitors, and any individual who interacts with the regal33 platform, including via mobile devices. By registering an account or continuing to use our services, you are considered to have read, understood and agreed to the terms set out in this Privacy Policy.
This Policy should be read together with our Terms and Conditions and any other privacy notices we may provide to you from time to time, depending on the nature of your interaction with regal33.
2 Information We Collect
regal33 collects various types of information to enable us to provide services that are safe, orderly and of good quality. The information collected covers the following categories:
Personal Identification Information
- Full name as shown on your identity card (MyKad) or passport
- Identity card number (MyKad) or passport number
- Date of birth for age verification purposes (21 and above)
- Current residential address
- Active mobile phone number
- Valid email address
Financial and Payment Information
- e-wallet account details (Touch 'n Go eWallet, Boost) used for deposits and withdrawals
- Transaction information via DuitNow, online banking (FPX) and cryptocurrency (USDT, BTC, ETH)
- Deposit and withdrawal transaction history
- Records of betting activity in your account
Technical and Usage Information
- IP address and general location information based on network
- Browser type and operating system of your device
- Login session data and account activity logs
- Cookie data and tracking technologies described in Section 6
- Device information including mobile phone model and operating system version
3 How We Use Your Information
Personal information collected by regal33 is used solely for legitimate purposes related to the operation of our platform, including:
- Identity and age verification: Ensuring every user who registers meets the age requirement of 21 and above and holds a valid identity before the account is activated.
- Account management: Processing registration, login, account information updates and password management.
- Financial transaction processing: Processing deposits from a minimum of RM30 and withdrawals from RM50, and ensuring transactions run smoothly and securely.
- Bonus and promotion allocation: Calculating and distributing bonuses such as the first deposit bonus of 150% up to RM888, VIP cashback and other promotions you are eligible for.
- Fraud prevention and security: Detecting suspicious activity, preventing duplicate accounts or fraud that could affect the security of the platform.
- Customer service: Enabling the regal33 support team to assist you effectively when you contact us via live chat or email.
- Service improvement: Analysing aggregated usage patterns to improve the user experience and website performance.
- Legal compliance: Fulfilling reporting obligations to the licensing authority and relevant regulatory bodies.
4 Sharing and Disclosure of Information
regal33 does not sell, rent or trade users' personal information to any third party for commercial purposes. However, there are limited circumstances in which your information may be shared with certain parties:
Third-Party Service Providers
regal33 works with certain service providers for operational purposes, including payment processing through authorised gateways, identity verification service providers and technical infrastructure. These providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.
Legal and Regulatory Requirements
regal33 will disclose user information to authorities or regulatory bodies when required by law, court order, or a lawful criminal investigation. Such disclosure will be made only to the extent necessary.
Platform Security Protection
In cases of suspected fraud, money laundering or other serious security threats, regal33 has the right to disclose relevant information to the relevant authorities to protect other users and the integrity of the platform as a whole.
5 Data Storage and Security
User data security is a priority for regal33. We implement various technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
Technical Security Measures
- Data encryption using SSL/TLS protocols during information transmission
- Encryption of sensitive data stored in our databases
- Layered access control systems that limit employee access to user data
- Continuous security monitoring and periodic penetration testing
- Two-factor authentication (2FA) available for your account login
Data Retention Period
regal33 retains users' personal information for the period necessary to fulfil the purposes stated in this Policy, including legal and regulatory requirements. Financial transaction records are retained for the period set by our licensing body. After the retention period ends, data will be securely deleted.
Account Password Security
You are responsible for keeping your regal33 account password confidential. Do not share your password with anyone. If you suspect your account has been accessed without authorisation, contact the regal33 support team immediately via 24/7 live chat.
6 Cookies and Tracking Technologies
The regal33 platform uses cookies and similar tracking technologies to improve website functionality and the user experience. The following are the types of cookies we use:
- Essential Cookies: Required for the basic operation of the platform, including login session verification and security. These cookies cannot be disabled.
- Functional Cookies: Store user preferences such as preferred language and display settings to make subsequent sessions more convenient.
- Analytics Cookies: Collect anonymous usage data to help us understand how users interact with the platform and identify areas for improvement.
- Performance Cookies: Help us monitor the technical performance of the website and identify any issues that need to be resolved.
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the basic functionality of the regal33 platform and your ability to log in or complete transactions.
7 Your Rights as a User
As a user of the regal33 platform, you have certain rights regarding your personal information. regal33 is committed to respecting and facilitating the exercise of these rights:
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Correction
If the information we hold is inaccurate or out of date, you have the right to request that a correction be made promptly.
Right to Erasure
In certain circumstances, you may request the deletion of your personal data, subject to regulatory retention requirements.
Right to Restrict Processing
You may request that we limit how we process your information in certain permitted situations.
Right to Object
You have the right to object to the processing of your information for certain purposes, such as direct marketing.
Right to Data Portability
You may request that we provide your data in a machine-readable format for transfer to another platform.
8 Third-Party Services
The regal33 platform may include links or integrations with third-party services required for smooth operation, such as payment solution providers (Touch 'n Go eWallet, DuitNow, FPX, Boost, USDT, BTC, ETH) and game software providers. Each of these providers maintains their own privacy policy.
regal33 is not responsible for the privacy practices or content of such third-party websites or services. We encourage you to read the privacy policy of each third-party service provider you use when interacting with the regal33 platform.
The payment service providers we use are bound by strict confidentiality agreements and industry security standards to ensure your financial information is always protected in every deposit and withdrawal transaction processed.
9 Changes to the Privacy Policy
regal33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or improvements to the services we offer. Any amendment will take effect when the latest version is published on our website.
In the case of significant amendments involving major changes to how we process your personal information, we will endeavour to notify you via an in-platform notice or by email to the address registered to your account.
It is your responsibility to review this Privacy Policy periodically. Your continued use of the regal33 platform after any changes are published will be considered your acceptance of the updated terms.
10 Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or regarding your personal information held by regal33, please contact our team. We are committed to responding to every enquiry seriously and within a reasonable time.
The regal33 customer support team is available 24 hours a day, 7 days a week, in Malay and English. You can reach us via live chat directly on the platform after logging in to your account, or through our official email.
Contact the regal33 Privacy Team
For enquiries relating to privacy and data protection:
Email: [email protected]
State "Privacy Policy Enquiry" in your message subject to speed up the handling process. Our team will contact you via the same email address registered to your regal33 account.
Ready to Get Started with regal33?
Your privacy and security are protected at regal33. Enjoy slots, live casino and sports betting knowing your data is fully safeguarded. Register your account today and claim your first deposit bonus of 150% up to RM888.